Sania Henna Products
At Sania Henna Products, customer satisfaction is our priority. We take great care to ensure that all our herbal and henna products meet high quality standards. Please read our refund and return policy carefully before placing an order.
📦 Returns Eligibility
Due to the nature of herbal, cosmetic, and henna products, we follow strict hygiene and safety standards.
Returns are accepted only in the following cases:
The product received is damaged during shipping
The product is incorrect or different from the order
The product is expired at the time of delivery
⚠️ Returns are NOT accepted if:
The product has been opened, used, or tampered
The seal is broken
The product was purchased during clearance or promotional sales
The issue is due to allergic reaction or personal preference
⏱️ Return Timeframe
Any return request must be submitted within 48 hours of delivery
Requests made after this period will not be entertained
🔄 Refund Process
Once your return request is approved:
The product must be returned in original packaging
After inspection, a refund or replacement will be processed
💳 Refunds will be issued:
To the original payment method, or
As store credit, depending on the case
⏳ Refund processing time: 7–10 business days after approval.
🚚 Shipping Costs
If the return is due to our error (wrong or damaged item), shipping costs will be covered by us
If the return is approved for any other reason, shipping charges are non-refundable
🌍 International / Export Orders
For international and export orders:
All sales are considered final
Refunds or returns are accepted only in case of proven manufacturing defects
Customs duties, taxes, and courier delays are not refundable
📩 How to Request a Return
To request a return or refund, please contact us with:
Order number
Clear photos of the product
Reason for return
📧 Email: info@saniahennaproducts.com
📞 WhatsApp: +923008378078
⚖️ Policy Updates
Sania Henna Products reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Sania Henna Products
📧 Email: info@saniahennaproducts.com
🌐 Website: www.saniahennaproducts.com